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Shinkansen Nozomi Super - Express
A Culmination of Japanese Quality
Noriko Abe is responsible for supervising all train car cleaning. Since cleaning can also affect operating schedules, she needs to be on her toes every day.
Cleaning staff in matching pink uniforms line up on the platform to await the next Shinkansen’s arrival.
Standing in front of the doors, they greet each arriving passenger with a smile, and once all passengers have disembarked, move quickly into the cars to begin cleaning. About 12 minutes are allotted from the time of each train’s arrival to complete the job, but considering the time needed for disembarking and boarding of passengers, in reality they have closer to eight or nine minutes.
Cleaning takes place in this brief time in the following order. First, the workers collect empty cans, plastic bottles, food wrappers, and other larger trash left on the seats. They return all of the seat backs to their original position, then flip them so that every seat is facing the direction of travel. They remove the seat back covers, then distribute new ones a few at a time across the seats, putting each one in place before sweeping the seats of any smaller refuse, while also wiping down window ledges and armrests with a cleaning cloth. Window blinds are set in position, floors swept, and a mirror is used to check the overhead luggage racks for items that might have been left behind. Finally, the entire car is inspected.
While this is going on, trash receptacles in each car are emptied.
Toilets and washstands are cleaned, smoking rooms are cleaned and ashtrays emptied, blankets and magazines rearranged in the first class Green Cars, and the train resupplied with water.
One area that requires particularly close attention in the cleaning process is damp seats. Once a spilled drink has soaked into a seating surface, it can be very difficult to detect with the naked eye, and this is why they’ve developed a broom with a built-in dampness sensor. Thanks to this invention, staff no longer overlook even the slightest hint of dampness on a passenger seat.
Asked about the secret to achieving a quick, high-quality cleanup, cleaning crew supervisor Noriko Abe noted that “What’s important is that everyone carry out their assigned tasks in order and without a mistake.” Everyone performs their tasks according to the manual. If they can do that, nothing gets left behind, and even with shift changes, the teams are able to maintain the quality of their work.
As many as 120 trains in peak season
Each team involved in the cleaning consists of 55 staff. This includes two for each car, four to clean the toilets and washstands, four to clean the smoking rooms, plus three more for the Green Cars. Supplying water and handling trash requires another 11 people, and finally each team also has a supervisor. There are six of these 55-person teams, each of which handles between 15 and 18 trains a day. While they average a total of 88 trains a day, during the summer Obon holidays and other peak seasons, they may clean as many as 120 trains in a single day.
Watching the actual work underway, there is not a single wasted movement, and everyone goes about their tasks with a determined expression.
That seriousness is the flip side of just how little time they have to work, or in other words, a reflection of their awareness that their work can have a real impact on train operating schedules. That responsibility weighs even heavier than any simple time restraints.
Ms. Abe, who is responsible for adjusting cleaning times and assigning staff based on orders from JR Tokai, works constantly to ensure the trains can run on time, which makes it even more difficult to juggle things when trains are running late due to snow or other factors.
“While I keep in mind which teams are doing which tasks on which platforms, and their standby locations, I have to make instantaneous decisions about how those staff are assigned to arriving trains in order to make up for any delay in train operations. Tensions are at their peak at these times, but I also find such situations to be the most rewarding.”
The train leaves on time, the ride as comfortable as always. We may take this convenience and comfort for granted, but it is these professionals who make it possible.
Did you know? Why Shinkansen Cars are Always so Clean.
Efficient Perfection in Under 10 Minutes
We joined the cleaning staff as they worked on cleaning a Shinkansen car. It was a thrilling experience to see them get the car so clean in just ten, tense minutes.
Each disembarking passenger is given a proper greeting.
Once the last passenger is off, the cleaning starts. Still, the cleaning staff will sometimes stop to help passengers with unwieldy baggage.
The Two-Minute Mark
Seats are returned to their original positions and flipped to face the direction of travel. On the Tokaido Shinkansen, this is done using a footoperated pedal. Skill is required to operate the pedal and flip the seat around at the same time.
As they remove the seat back covers, workers are also on the lookout for refuse and dirt along windowsills and on the seats.
Toilets are thoroughly scrubbed. Depending on the situation, this can take time or be finished quickly.
The Three-Minute Mark
Trash is separated and collected.
When volume is heavy, as with trains used by school groups, more staff are added to collect the trash.
Seat back covers are distributed along each row. The workers quickly and accurately lay out the correct number of covers.
Each seat back cover is put neatly in place and smoothed to remove any wrinkles. Even as the workers rush, their movements are precise.
Emptying ashtrays in the smoking room.
Workers must check for any stillburning butts.
The Five-Minute Mark
Seats are swept with a whisk broom.
The brooms are equipped with sensors, enabling workers to detect any damp spots. Unusable seats are switched out.
Broom in the right hand, cleaning cloth in the left. Skilled workers learn to sweep and wipe at the same time, conferring on them the title of “masters of the two-sword technique.”
The Six-Minute Mark
Floors are swept to remove any trace of dust. Around this time, the train’s loudspeaker will announce “Two minutes to go,” and the teams prepare to pull out.
Even the finest cigarette ashes are carefully and completely wiped away. Floors are left spotless, too.
A mirror is used to check for any items left behind on the luggage racks.
Jumping up to check the racks can lead to back injuries, so a hand-mirror is essential.
The Seven-Minute Mark
With one eye on the clock, workers still find time to do a last, thorough check of their work. They make sure they have all of their tools with them before removing the “Cleaning in Progress” sign and leaving the train.
Ms. Abe waits for the signal from each car that cleaning is done. After confirming that all the cars have been completed, she contacts JR.
Another job well done!